Sep 25, 2023

Realtime Captioner - Experienced to Expert Level (Maryland)

  • National Security Agency
  • Fort Meade, MD, USA

Job Description

The Office of Reasonable Accommodations & Accessibility (ORAA) has immediate opening for Realtime Captioners to provide CART (Communication Access RealTime Translation) services for Deaf and Hard of Hearing (DHH) employees. The incumbent will: -Plan, organize, and implement CART (Communication Access RealTime Translation) services; translate complex subject matter in a variety of classified, highly technical, sensitive and unique situations as well as training and informational discussions for various disciplines and personnel to include Engineers, Mathematicians and Computer Scientists. -Exhibit discretion, professionalism, and sensitivity to workplace diversity issues. -Travel to provide accommodations may be required. If needed: -Conduct internal training on Deaf awareness issues -Suggest best practice solutions to problems/issues involving DHH employees -Support other programs and services provided by ORAA -Maintain accurate and timely accounting of assignments

Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants, Sign Language Interpreters, Realtime Captioners these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.

The qualifications listed are the minimum acceptable to be considered for the position. A degree in any field is acceptable. Certificate must be as a Certified Realtime Captioner. Relevant experience must be in one or more of the following: Realtime court reporting, broadcast captioning, and/or Communications Access Realtime Translation (CART), providing speech-to-text in realtime, using specialized captioning software and equipment. FULL PERFORMANCE Entry is with a Bachelor's degree plus certification plus 3 years of relevant experience, or a Master's degree plus certification plus 1 year of relevant experience, or a Doctoral degree plus certification and no experience. A high school diploma or GED plus certification plus 7 years of relevant experience, or an Associate's degree plus certification plus 5 years of relevant experience will be considered. SENIOR Entry is with a Bachelor's degree plus certification plus 6 years of relevant experience, or a Master's degree plus certification plus 4 year of relevant experience, or a Doctoral degree and plus certification plus 2 years of relevant experience. A high school diploma or GED plus certification plus 10 years of relevant experience, or an Associate's degree plus certification plus 8 years of relevant experience may be considered. Additional experience can include: providing oversight of captioning services; coordination of implementation of CART services; taking on leadership role; or quality assurance.

The ideal candidate should have: - At least one year of experience as a realtime captioner in the DOD or IC community. - Ability to interpret highly specialized terminology and adapt to a wide variety of settings, incorporating new terminology as appropriate to facilitate a cryptologic-associated vocabulary. - Ability to negotiate and develop informal resolutions with personnel at all levels. - Superior accuracy and speed to provide realtime captioning in a variety of settings such as one on one, meetings, training, and conferences - Knowledge of services, equipment, and resources available in accommodating individuals who are deaf or hard of hearing in order to accurately provide an appropriate fit for associated needs. - Outstanding oral and written communications skills. - Experience with Intranet, Internet, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Microsoft Access, PowerPoint, and Excel). The candidate must have: - Minimum of three years' experience providing CART (Communication Access RealTime Translation)

Salary Offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary ranges vary by location and work level. This position is hiring for Maryland only. Salary Range: $78,592 - $172,075 (Full Performance, Senior) On-the-job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee. Work Schedule: Monday through Friday/8 Hr work Schedule (0700-1600) Flexible.

How to apply

U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Due to time sensitive communications regarding your application, please ensure your spam filters are configured to accept email from Please review the job posting thoroughly to ensure you meet the described qualifications and are aware of all associated requirements. To apply for this position, please click the 'Apply' button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the 'Submit' button, you will receive a confirmation email. We encourage you to apply as soon as possible, as job postings could close earlier than the closing date due to sufficient number of applicants, or the position is no longer available. You may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the application screening process and will assist in determining your eligibility for the position. Be sure to showcase within your resume those experiences relevant to this position. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet all position qualifications, may be contacted to begin employment processing. Please remain diligent in monitoring email and your SPAM folder. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information. This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.