May 16, 2024

RealTime Captioner - Mid to Experienced (Maryland)

  • National Security Agency
  • Fort Meade, MD, USA

Job Description

The Office of Reasonable Accommodation Services (ORAS) has an immediate opening for Realtime Captioners to provide Communication Access RealTime Translation (CART) services and live event captioning services for Deaf and Hard of Hearing (DHH) employees. The incumbent will: -Plan, organize, and implement Communication Access RealTime Translation (CART) services; caption complex subject matter in a variety of classified, highly technical, sensitive and unique situations as well as training and informational discussions for various disciplines and personnel to include Engineers, Mathematicians and Computer Scientists. -Exhibit discretion, professionalism, and sensitivity to workplace diversity issues. -Conduct Local travel may be required to provide accommodations. If needed: -Suggest best practice solutions to problems/issues involving DHH employees -Support other programs and services provided by ORAA -Maintain accurate and timely accounting of assignments

Realtime Captioners serve as one of the focal points by facilitating communication and providing expertise in the field of captioning. They are on the front lines of delivering the best in customer service, technical support, administrative and management services in mission and support fields. Organizations require a myriad of assistance with the coordination of reasonable accommodations for their operational products and services.

The qualifications listed are the minimum acceptable to be considered for the position. A degree in any field is acceptable. Certificate must be as a Certified Realtime Captioner. Relevant experience must be in one or more of the following: Realtime court reporting, broadcast captioning, and/or Communications Access Realtime Translation (CART), providing speech-to-text in realtime, using specialized captioning software and equipment. FULL PERFORMANCE Entry is with a Bachelor's degree plus certification plus 3 years of relevant experience, or a Master's degree plus certification plus 1 year of relevant experience, or a Doctoral degree plus certification and no experience. A high school diploma or GED plus certification plus 7 years of relevant experience, or an Associate's degree plus certification plus 5 years of relevant experience will be considered. SENIOR Entry is with a Bachelor's degree plus certification plus 6 years of relevant experience, or a Master's degree plus certification plus 4 year of relevant experience, or a Doctoral degree and plus certification plus 2 years of relevant experience. A high school diploma or GED plus certification plus 10 years of relevant experience, or an Associate's degree plus certification plus 8 years of relevant experience may be considered. Additional experience can include: providing oversight of captioning services; coordination of implementation of CART services; taking on leadership role; or quality assurance.

The ideal candidate should have: - Ability to caption highly specialized terminology and adapt to a wide variety of settings, incorporating new terminology as appropriate to facilitate a cryptologic-associated vocabulary. - Ability to negotiate and develop informal resolutions with personnel at all levels. - Superior accuracy and speed to provide realtime captioning in a variety of settings such as one on one, meetings, training, and conferences, and live event broadcast captioning. - Knowledge of captioning services, equipment, and resources available in accommodating individuals who are deaf or hard of hearing in order to accurately provide an appropriate fit for associated needs. - Outstanding oral and written communications skills. - Experience with Intranet, Internet, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Microsoft Access, PowerPoint, and Excel). The candidate must have: - Minimum of three years' experience providing Communication Access RealTime Translation (CART).

Pay: Salary Offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $82,764 - $181,216 (Full Performance, Senior) Salary ranges vary by location and work level. On-the-job training, Internal NSA courses, and external training will be made available based on the need and experience of the selectee. Benefits: NSA offers excellent benefits to include relocation assistance, flexible work schedules, generous leave programs, paid personal fitness time, training and continuing education classes, health and life insurance, Federal Thrift Savings Plan (TSP), and a Federal retirement plan. Work Schedule: Monday - Friday with basic 8 hour/day work requirements between 0600 and 1800 (flexible).

How to apply

Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from For job vacancies that include stated testing requirements, also include the following:,, and** U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. NSA is also committed to the promotion of diversity within its workforce. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information